If you have purchased a pass from your teacher you should read this:
From today, we have completed the process of migrating passes to subscriptions, meaning you won’t have the ability to purchase passes anymore.
If you have purchased a pass, it will have automatically switched to a subscription, but don’t worry, you won’t be charged again, including after the pass was meant to end. This includes weekly passes.
Migrated passes only have a different label and are listed in a different section. Functionally they behave the same as what you had before.
You will continue to have the same access you had before (library access + live classes).
Important to note: previously purchased passes that have expired will not be migrated, so you will not be able to see them in your profile page. However, please contact email@example.com if you would have any questions.
Please note that it’s entirely up to the teacher to decide whether to create recurring subscriptions to her/his channels.
Information on migrated subscriptions:
- Subscriptions that have been migrated act the same as passes. This means that you CANNOT book on to classes until the subscription is valid. So if you bought an upcoming pass, and it was migrated to an upcoming subscription you will not be able to book on to classes until it is active. You can check the day it will be active by checking in the billing section where we display the validity period.
- Anybody who has been given a free pass will be moved over to a 1 year migrated pass subscription.
- Weekly passes have been migrated to a weekly subscription. In some instances, teachers may still see a length of 1 month. Rest assured that the day the pass will be active and expire are correct.
- 30 day passes have been migrated to a 30 day subscription, but will still show 1 month on the length. Rest assured the day the pass will be active and expire are correct.
- As passes have been migrated, we no longer offer a 7 day pass or subscription for students to buy.